Privacy Policy

Last updated October 1, 2025.

Privacy Policy.

1.0. Introduction

Shakarra Technology Limited, doing business as Shakarra ("Shakarra," "we," "us," or "our"), is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website (the "Site"), create an account, make purchases, or otherwise interact with our services. Shakarra is an online e-commerce platform that enables users in Nigeria to purchase products from leading U.S. retailers, including Walmart, Amazon, Costco, Home Depot, Target, and Best Buy. Purchases can be made in Nigerian Naira (NGN), but users must sign up and create an account to complete transactions. Our services facilitate the sourcing, payment processing, and delivery of these products to Nigerian customers.

This Privacy Policy applies to all personal information we collect through the Site and our services. By using our Site or services, you consent to the practices described in this Policy. If you do not agree with this Policy, please do not use our Site or services.

We comply with applicable data protection laws, including the Nigeria Data Protection Act, 2023 (NDPA), and other relevant regulations. If you are located outside Nigeria, your use of our services may involve the transfer of your data to Nigeria or other jurisdictions, and you consent to such transfers.

2.0. Information We Collect

We collect personal information that you provide directly to us, as well as information collected automatically through your use of the Site. The types of personal information we may collect include:

2.1. Personal Information You Provide.

Account Information:When you sign up for an account, we collect your name, email address, phone number, username, password, and any other details you provide during registration.
Purchase and Payment Information:To process orders, we collect billing and shipping addresses, payment details (such as credit/debit card numbers, bank account information, or mobile money details), and transaction history. Note: We do not store full payment card details; these are handled securely by third-party payment processors.
Order Details:Information about the products you browse, add to your cart, or purchase, including preferences and customizations.
Communication Information:Any data you provide when contacting us via email, chat, support tickets, or feedback forms, such as inquiries, complaints, or reviews.
Marketing Preferences:If you opt-in to receive newsletters, promotions, or updates, we collect your contact details and preferences.

2.2. Information Collected Automatically.

Device and Usage Data:IP address, browser type, operating system, device identifiers, pages viewed, time spent on the Site, referral sources, and clickstream data.
Cookies and Tracking Technologies:We use cookies, web beacons, and similar technologies to track your activity on the Site. This may include session cookies (for functionality), persistent cookies (for remembering preferences), and analytics cookies (for performance insights). For more details, see Section 8 below.
Location Data:Approximate location based on your IP address or, if you enable it, precise location from your device (e.g., for shipping estimates).

We do not collect sensitive personal information (such as racial or ethnic origin, political opinions, religious beliefs, or health data) unless it is voluntarily provided by you and necessary for a specific service (e.g., accessibility accommodations).

3.0. How We Collect Information.

Directly from You:Through forms on the Site, such as sign-up, checkout, or contact pages.
Automatically:Via cookies, server logs, and analytics tools (e.g., Google Analytics).
From Third Parties:We may receive information from our partners, such as U.S. retailers (e.g., Walmart, Amazon) for order fulfillment, payment processors, shipping providers, or marketing affiliates. For example, if you link your account with a third-party service, we may collect data from that service with your consent.

4.0. How We Use Your Information.

We use your personal information for the following purposes:

To Provide and Improve Services:Process orders, manage your account, facilitate payments, arrange shipping, and handle returns or refunds.
To Communicate with You:Send order confirmations, shipping updates, promotional offers (if you opt-in), and respond to your inquiries.
For Marketing and Personalization:Analyze your browsing and purchase history to recommend products, send targeted ads, or customize the Site experience.
For Security and Fraud Prevention:Detect and prevent fraudulent activities, unauthorized access, or abuse of the Site.
For Analytics and Research:Understand user behavior, improve Site functionality, and develop new features.
For Legal Compliance:Comply with legal obligations, such as tax reporting, anti-money laundering requirements, or responding to lawful requests from authorities.
For Business Operations:Share aggregated, anonymized data with partners for business insights (e.g., sales trends with U.S. retailers).

We process your data based on the following legal bases under the NDPA and other applicable laws: your consent, performance of a contract (e.g., processing your order), legitimate interests (e.g., fraud prevention), or legal obligations.

5.0. Sharing and Disclosure of Information.

We do not sell your personal information to third parties. However, we may share your data as follows:

Service Providers:With trusted third parties who assist us in operating the Site and providing services, such as payment processors (e.g., Paystack, Flutterwave), shipping companies (e.g., DHL, UPS, GIG), U.S. retailers for order fulfillment, cloud hosting providers (e.g., AWS), and analytics firms. These providers are contractually obligated to protect your data and use it only for the specified purposes.
Business Partners:With U.S. brands (e.g., Walmart, Amazon) to source and fulfill products, including sharing order details and shipping information.
Legal and Regulatory Authorities:If required by law, subpoena, court order, or to protect our rights, property, or safety, or that of our users.
Business Transfers:In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity, subject to similar privacy protections.
With Your Consent:For any other purpose disclosed at the time of collection or with your explicit approval.

6.0. International Data Transfers.

Your data may be transferred to and stored in jurisdictions outside Nigeria, including the United States (for interactions with U.S. retailers) and other countries where our service providers operate. We ensure that such transfers comply with NDPA requirements, such as using adequacy decisions, standard contractual clauses, or other approved mechanisms to protect your data.

7.0. Data Security.

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, loss, misuse, or alteration. These include encryption for data in transit (e.g., SSL/TLS), secure servers, access controls, and regular security audits. However, no system is completely secure, and we cannot guarantee absolute security.

In the event of a data breach, we will notify affected users and relevant authorities as required by law.

8.0. Cookies and Tracking Technologies.

We use cookies and similar technologies to enhance your experience. You can manage cookies through your browser settings. Essential cookies are required for Site functionality (e.g., maintaining your session). Non-essential cookies (e.g., for analytics or advertising) require your consent, which you can provide or withdraw via our cookie banner.

Third-party services like Google Analytics may place cookies on our Site. Their privacy practices are governed by their own policies.

9.0. Your Rights and Choices.

Under the NDPA and other applicable laws, you have rights regarding your personal data, including:

Access:Request a copy of your data.
Rectification:Correct inaccurate or incomplete data.
Deletion:Request deletion of your data (subject to legal retention requirements).
Objection/Restriction:Object to or restrict certain processing.
Portability:Receive your data in a portable format.
Withdraw Consent:Where processing is based on consent.
Opt-Out of Marketing:Unsubscribe from emails via the link provided or by contacting us.

To exercise these rights, contact us at support@shakarra.com. We will respond within the timeframe required by law (typically 30 days). We may require identity verification.

You also have the right to lodge a complaint with the Nigeria Data Protection Commission (NDPC) if you believe your rights have been violated.

10.0. Children's Privacy.

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the data promptly. Parents or guardians who believe their child has provided us with information should contact us immediately.

11.0. Retention of Information.

12.0. Changes to This Privacy Policy.

We may update this Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated Policy on the Site and, where appropriate, via email. Your continued use of the Site after changes constitutes acceptance of the updated Policy.

13.0. Contact Us.

If you have questions about this Privacy Policy or our data practices, please contact our Data Protection Officer at:

Shakarra Technology Limited

Email: support@shakarra.com

Address: [J9A Road,7 Buena Vista Estate Lafiaji-lekki., Lagos, Nigeria]

This Privacy Policy was last updated on October 1, 2025.